Melbet Privacy
Content Directory:
Last Updated: May 18, 2025
1. Introduction
Welcome to GameHub Pro (referred to as "we," "us," or "our platform"). We are committed to protecting your personal information and privacy while you enjoy our premium gaming services.
This privacy policy explains how we collect, use, share, and protect your personal data when you:
- Visit our website
- Create and use an account
- Play games and use promotions
- Contact our support team
- Use our mobile apps, services, or features
By using our services, you agree to the data practices described in this policy. If you do not agree with these practices, please do not use our services.
Important Notice for Indian Users: This policy complies with the Information Technology (Reasonable Security Practices and Procedures for Sensitive Personal Data or Information) Rules, 2011, under the Information Technology Act, 2000, and other applicable Indian privacy laws.
2. Information Collection
2.1 Personal Information
We collect personal information that you provide directly to us, including but not limited to:
- Identity Information: Full name, date of birth, nationality, and government-issued ID documents (required for verification)
- Contact Information: Email address, phone number, and residential address
- Account Information: Username, password, and security questions
- Financial Information: Bank account details, payment methods, transaction history, and credit card information
- Verification Documents: Photos, identification documents, and information provided during account verification
2.2 Automatically Collected Information
When you use our platform, we automatically collect certain information, including:
- Device Information: IP address, device type, operating system, browser type and settings
- Usage Information: Pages visited, time spent on pages, referring websites, clicks, and other interactions on our platform
- Location Information: General location based on your IP address
- Gaming Information: Game preferences, betting patterns, game history, and session duration
2.3 Third-Party Information
We may receive information about you from third parties, including:
- Identity verification services
- Payment processors
- Anti-fraud services
- Credit reference agencies
- Public databases
- Marketing partners
Key Privacy Points
Data Protection
All your personal information is encrypted using advanced SSL technology and stored in secure servers.
Account Verification
We are legally required to verify your identity to prevent fraud and comply with anti-money laundering regulations.
Cookies
We use cookies to enhance your experience and provide personalized services.
Your Control
You have the right to access, update, and delete your personal information.
3. Data Usage
We use the information we collect for various purposes, including:
3.1 Service Provision
- Creating and managing your account
- Processing your deposits and withdrawals
- Providing gaming and betting services
- Offering customer support
- Processing transactions and sending transaction notifications
3.2 Legal Compliance
- Verifying your identity (Know Your Customer)
- Preventing fraud, money laundering, and underage gambling
- Complying with legal obligations
- Responding to legal requests or court orders
- Protecting our legal rights and enforcing our terms
3.3 Service Improvement
- Analyzing usage patterns to improve user experience
- Developing new features and services
- Troubleshooting technical issues
- Conducting research and analytics
3.4 Marketing and Communication
- Sending promotional offers, bonuses, and updates
- Personalizing your experience
- Collecting feedback through surveys
- Informing you about new games and features
Marketing Preferences: You can opt out of marketing communications at any time by updating your account settings or clicking the unsubscribe link in our emails.
4. Information Sharing
We may share your information with the following parties:
4.1 Service Providers
We share information with third-party service providers who help us operate our business and provide services, including:
- Payment processors and financial institutions
- Identity verification services
- Customer support providers
- IT infrastructure providers
- Game providers and software developers
- Data analytics and processing services
4.2 Legal Authorities
We may disclose your information to regulators, law enforcement, and government agencies when:
- Required by law, regulation, or legal process
- Necessary to protect our rights, property, or safety
- Needed to prevent illegal activities
- Requested by gaming regulatory authorities
4.3 Business Transfers
In the event of a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of such transactions. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information.
4.4 With Your Consent
We may share your information with other third parties when you give us permission to do so.
International Transfers: Your information may be transferred to and processed in countries other than India. We ensure that such transfers comply with applicable privacy laws and implement appropriate safeguards to protect your information.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: All sensitive information is encrypted using industry-standard SSL/TLS protocols
- Access Controls: Strict access controls and authentication procedures for our staff
- Firewalls: Advanced firewall systems to prevent unauthorized access
- Regular Audits: Regular security audits and vulnerability assessments
- Staff Training: Ongoing security awareness training for our employees
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.
Your Security Responsibilities: You are responsible for keeping your account login details confidential and for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account or other security breaches.
6. Your Rights
Under applicable privacy laws, you have certain rights regarding your personal information:
| Right | Description |
|---|---|
| Right of Access | You can request a copy of the personal information we hold about you. |
| Right to Rectification | You can request corrections to inaccurate or incomplete information. |
| Right to Erasure | You can request deletion of your personal information in certain circumstances. |
| Right to Restrict Processing | You can request limitations on how we use your personal information. |
| Right to Data Portability | You can receive your information in a structured, commonly used, and machine-readable format. |
| Right to Object | You can object to our processing of your personal information for certain purposes. |
| Right to Withdraw Consent | You can withdraw your consent at any time where we rely on consent for processing. |
To exercise these rights, please contact us using the information provided in our "Contact Us" section. We will respond to your request within 30 days.
Limitations: These rights may be limited in certain circumstances, such as when we have legal obligations to retain certain information or when disclosure would adversely affect the rights and freedoms of others.
7. Cookies Policy
Our website uses cookies and similar tracking technologies to collect and store information about your interactions with our services.
7.1 Types of Cookies We Use
- Essential Cookies: Necessary for our website to function properly
- Performance/Analytics Cookies: Help us count visitors and see how visitors move around our website
- Functionality Cookies: Allow us to personalize your experience
- Advertising/Marketing Cookies: Track your browsing habits to show you relevant advertisements
7.2 Managing Cookies
Most web browsers allow you to control cookies through their settings preferences. For more information about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Please Note: Disabling cookies may affect the functionality of our website and limit access to certain features.
8. Third-Party Services
Our website may contain links to other websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.
8.1 Game Providers
We work with various game providers to offer a wide range of games. These providers may collect and process your information according to their own privacy policies when you play games on our platform.
8.2 Payment Processors
When you make deposits or withdrawals, your financial information is processed by third-party payment processors who have their own privacy policies and security measures.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:
- The length of our relationship with you
- Legal requirements applicable to our business
- Statute of limitations for legal claims
- Regulatory requirements
When your personal information is no longer needed, we will securely delete or anonymize it.
Account Closure: If you close your account, we may retain certain information as required by law or for legitimate business purposes, such as resolving disputes, enforcing agreements, or meeting regulatory requirements.
10. Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted here with an updated "Last Updated" date.
We encourage you to review this policy periodically to stay informed about our privacy practices. Your continued use of our services after any changes indicates your acceptance of the updated policy.
For significant changes that materially affect your rights, we will provide enhanced notice, such as email notifications or website banners.